GENERAL TERMS OF PURCHASE ON THE INTERNET STORE

These General Terms and Conditions of Purchase (hereinafter: “Terms”) define the conditions and rules under which the service provider company/entrepreneur enables the purchase of goods via the WheyColl.com online store (hereinafter: “Store”).
The provisions of these Terms apply to all customers and visitors to the Store. Please read them carefully before making a purchase. By making a purchase, you are deemed to agree to these Terms.

1. Information about the seller (Handler)

  • Name of the legal entity NLM POWER DOO PEĆINCI
  • Headquarters and address: Braće Nešković 7 Deč – Pećinci 22410
  • Identity number (MB): 22165135
  • Tax identification number (TIN): 115488893
  • Activity code: 4690 – Non-specialized wholesale trade
  • Contact e-mail: office@wheycoll.com
  • Contact phone: +381 62 9693 988

2. Application and acceptance of conditions

By using this Store and placing an order, the Customer confirms that he is at least 18 years old (or has legal capacity) and that he fully accepts these Terms.

The Merchant reserves the right to amend these Terms in accordance with changes in legislation or its business policy. Each order is subject to the Terms and Conditions that were in effect at the time the order was placed.

3. Products and prices

  • Product display: All prices and product descriptions listed on the Store are endeavored to be as accurate as possible. The seller reserves the right to inadvertent errors in the description or photos.
  • Prices: All displayed prices are expressed in dinars (RSD) and include Value Added Tax (VAT), unless expressly stated otherwise.
  • Shipping costs: Product prices do not include shipping costs, unless otherwise indicated. The shipping cost is clearly displayed in the shopping cart before the final confirmation of the order.
  • Price changes: The seller reserves the right to change prices at any time, but the changes do not apply to already confirmed orders.
  1. Postupak poručivanja i zaključenje ugovora
  1. Product selection: The customer adds the desired products to the electronic basket.
  2. Data entry: The customer enters the data necessary for delivery (name, surname, address, phone number, e-mail).
  3. Choice of payment and delivery method: The customer chooses the desired payment and delivery method.
  4. Review and confirmation: Before sending the order, the Customer has the opportunity to review all entered data and make any corrections.
  5. Conclusion of the contract: The distance sales contract is considered concluded at the moment when the Buyer receives the confirmation of the order from the Seller to his e-mail address.

5. Payment Methods

The customer can pay for the ordered products in the following ways:

  • Cash on delivery: Cash payment to the courier service when picking up the shipment.

6. Delivery and collection of goods

  • Delivery deadline: Delivery is made on the territory of the Republic of Serbia via courier services. The usual delivery time is from 2 to 5 working days from the day of sending the order confirmation.
  • Delays: The seller is not responsible for delays caused by force majeure or failures of the courier service.
  • Picking up the shipment: The buyer is obliged to inspect the packaging when picking up the shipment. If the package is visibly damaged, the Buyer is obliged to refuse collection and immediately notify the Seller.

7. Right to withdraw from the contract (Unilateral Termination)

In accordance with the Law on Consumer Protection, the Buyer who is considered a consumer has the right to withdraw from the contract concluded at a distance within 14 days from the day when the goods were handed over to him, without giving any reason.

  • Withdrawal procedure: The customer exercises this right by sending a completed Contract Withdrawal Form or a clear statement by e-mail to office@wheycoll.com
  • Return of goods: The buyer is obliged to return the goods without delay, and no later than within 14 days from the day when he sent the form/declaration of withdrawal.
  • Return costs: The direct costs of returning the goods are borne by the Buyer, unless the goods were delivered by mistake of the Seller or were damaged.
  • Condition of the goods: The goods must be returned undamaged, in the original packaging and with all accompanying documentation. The consumer is responsible for the reduced value of the goods that occurs as a result of handling the goods in an inadequate manner.
  • Refund: The Seller is obliged to refund the payments received from the Buyer without delay, and no later than within 14 days of receiving the cancellation statement, with the fact that the Seller can postpone the refund until he receives the returned goods. The refund is made to the Customer’s current account.
  • Exceptions: The right of withdrawal does not apply to goods made according to the customer’s special requirements (personalized goods), sealed goods that for reasons of health or hygiene are not suitable for return if unsealed after delivery, and in other cases provided by law.

8. Compatibility of goods and complaints

NLM POWER DOO is responsible for product compliance with the contract in accordance with the Law on Consumer Protection of the Republic of Serbia.

  • Filing a complaint: The customer can file a complaint in order to exercise their rights in writing to the e-mail office@wheycoll.com or to the address of the Seller’s headquarters.
  • Accompanying documentation: With the complaint, the Buyer is obliged to provide proof of purchase (receipt, slip, bank statement or order number).
  • Response to the complaint: The seller is obliged to respond to the customer’s complaint in writing or electronically without delay, and no later than within 8 days from the day of receipt of the complaint. The response must contain a decision on whether the complaint is accepted, a statement on the consumer’s request and a specific proposal and deadline for resolution.
  • Deadline for resolution: The deadline for resolving an accepted complaint cannot be longer than 15 days from the day the complaint was submitted.

9. Out-of-court settlement of consumer disputes

In accordance with the Law on Consumer Protection, the Seller informs the Buyer that he is obliged by law to participate in the out-of-court settlement of consumer disputes. The procedure is initiated before the bodies for out-of-court settlement of consumer disputes registered in the Register maintained by the Ministry of Internal and Foreign Trade of the RS.

10. Protection of personal data and cookies

The Seller collects and processes personal data of the Buyer in accordance with the Personal Data Protection Law of the RS and its Privacy Policy.

The use of cookies on this Store is governed by our Cookie Policy.

11. Copyright

The content on the Store (texts, photos, logos, design) is owned by NLM POWER DOO or its licensors. Any unauthorized copying, reproduction or distribution of content without the prior written consent of NLM POWER DOO is prohibited.

Date of last modification: 26.10.2026

Scroll to Top